FAQ

Contact us with your order number as soon as you can. If your order hasn't yet gone to our warehouse for packing, we'll change it or cancel it and refund you in full. Once it's being packed or has been dispatched, our change-of-mind policy applies (section 9 of our Terms of Service). Pre-orders can be cancelled at any time before dispatch (section 7).

Visa, Mastercard, Amex, UnionPay and JCB cards, plus PayPal, Shop Pay, Apple Pay, Google Pay, Afterpay and Zip. Afterpay splits your order into 4 interest-free payments.

Prices on houseofdune.com.au are in Australian dollars and include GST. Prices on houseofdune.co.nz are in New Zealand dollars and don't include New Zealand GST or import duty. NZ Customs charges these on goods arriving for you together that are worth more than NZ$1,000 (see "Shipping to New Zealand" below).

Yes. Digital gift cards are delivered instantly by email and can be used online.

Screens show colour differently, so here's how we'd describe them in words. Sand Drift is a warm, sandy beige with white. Salted Sage is a soft grey-green with white. Oyster Tide (Beach Lounger) is a pale oyster grey. Each product page shows every colour in natural light. If you're unsure, email us and we'll send extra photos.

Orders ship from our Melbourne warehouse to Australia and New Zealand.

Standard delivery after dispatch: VIC 1–3, NSW, ACT and SA 2–5, QLD 2–7, TAS 3–6, WA 4–8 and NT 5–10 business days; New Zealand 4–10. Rural areas may take a little longer. Tracking is emailed when your order leaves our warehouse.

Standard shipping is free on Australian orders of $149 or more and on New Zealand orders of NZ$199 or more. Below that, Australian standard shipping is $13.95 to $29.95 depending on your state, and Express is available at checkout (not for umbrellas and cabanas). Exact rates are shown at checkout.

Umbrellas and cabanas need a street address (they travel by freight). Smaller items can often go to a PO Box or Parcel Locker; if in doubt, email hello@houseofdune.com.au.

NZ Customs doesn't usually collect GST or duty on goods worth NZ$1,000 or less. If the goods arriving for you at the same time are worth more than NZ$1,000 (Customs adds together everything you import at once, which can include more than one order), Customs will charge GST and any duty, plus its clearance fees and levies, and won't release the goods until they're paid. You pay these charges. You'll usually need an NZ Customs number (also called a client code), and clearance can add several days. Delivery to New Zealand takes 4–10 business days after dispatch. More in our Shipping Policy.

You can opt in at checkout. When ATL is selected, responsibility transfers once the carrier confirms delivery to your address.

Please photograph the packaging and item and contact us as soon as you can so we can resolve it with the carrier.

We accept 30-day change-of-mind returns on unused items in original packaging, including the shipping box. Change-of-mind returns are issued as a House of Dune Gift Card, not a refund. Return shipping is at the customer's expense unless the item is faulty.

For the fastest turnaround, return your item for a House of Dune Gift Card and place a new order. If you prefer a direct exchange, contact us and we'll arrange it if stock is available.

Yes, there is a 12-month manufacturing warranty across umbrellas, cabanas, towels and loungers. It covers defects in materials and workmanship (not normal wear and tear, or damage from strong wind or storms).

We don't keep spare parts or repair facilities. If we happen to have a part, we'll offer it.

We don't keep spare parts or repair facilities. If we happen to have a part, we'll offer it. If a product is faulty, our 12-month warranty and your rights under consumer law apply.

A treated beechwood pole for warmth and strength, aluminium tilt hinge for adjustable shade, and a recycled RPET canvas canopy. Finished with poly-cotton tassels and a matching carry bag.

The integrated sand screw anchors firmly in soft ground. For best results, twist the screw deep into compacted sand and keep the canopy low when windy.

No portable umbrella is storm-proof. Use common sense: lower the canopy, tilt into the breeze, and close during strong winds. Damage from strong wind or neglect is not covered by warranty.

Yes. The House of Dune beach umbrella (about 4 kg) and beach cabana (about 7 kg) each pack into a matching carry bag that fits most car boots and beach carts. Rinse the zips after saltwater exposure.

Brush off sand, sponge with mild soap and fresh water, and air-dry fully before bagging. Avoid bleach and harsh chemicals.

Not on the sand. The House of Dune Beach Umbrella has a built-in sand screw: twist it deep into firm, damp sand until the pole stands firm, as our set-up video shows. For a deck or patio, the pole is 32 mm in diameter, so it fits umbrella bases made for a 32 mm pole.

A quick-setup 200 × 200 cm shade with a recycled RPET canopy, aluminium-reinforced ribs, roof vents for airflow, beechwood pole with aluminium join, sandbag anchors, and poly-cotton tassels.

The House of Dune Beach Cabana takes around two minutes to set up with practice. Always anchor all four legs and fill the sandbags for stability.

The House of Dune Beach Cabana is designed for shade, not storms. Close it and pack it down in high winds or when unattended.

Yes. When filled correctly, the House of Dune Floating Lounger floats gently in the pool and also works as poolside furniture. Filling is not included.

Yes. A pool bean bag is a bean bag made to float, and that's the Floating Lounger: filled with bean bag beads instead of air, it floats in the pool and works as a bean bag on the deck. It fits two. Filling is not included: allow about 600 L of outdoor bean bag beads, a little more for a firmer feel.

It's a lounger, not a swimming aid or flotation device, so always supervise children in and around the pool. The child-safety zip closes by hand and opens only with a paperclip or keyring.

The House of Dune Floating Lounger cover is premium Olefin: solution-dyed for UV resistance, fade-proof, quick-dry, soft to the touch and made for outdoor use.

Filling is not included. We recommend about 600 L of outdoor bean bag fill (EPS beads). If you prefer a firmer fill, add a little more.

Use outdoor EPS bean bag refill (polystyrene beads). It's sold by bean bag retailers, homewares stores and some hardware stores, in bags of about 100 to 300 litres. We recommend about 600 L in total, or a little more for a firmer fill. Our setup video shows how to fill the liner.

Covers are removable and washable. Hand or machine wash at 30°C or below with a mild detergent, and air dry upright. Do not bleach, iron or dry clean. Rinse with fresh water after use.

The Olefin cover is mould-resistant, not mould-proof. After use, rinse it with fresh water and let it dry completely before you store it. Keep it somewhere dry and out of direct sun when it's not in use. The cover is removable and washable: if you see marks, wash it gently and let it air-dry.

100% cotton at 630 GSM for plush absorbency, Jacquard reversible weave, oversized (180 × 104 cm), and subtle embroidery for a premium finish.

Machine wash warm (40°C) with like colours; avoid fabric softeners (they reduce absorbency). Tumble dry on low to medium heat and remove promptly. Shake sand out before washing.

The Floating Lounger's Olefin cover is fade-proof. For beach towels, rinse after salt or chlorine exposure and dry them out of harsh direct sunlight to keep the colours rich.

It's 630 GSM cotton, so it's thick and absorbent, and weighs about 1.1 kg. It's oversized at about 180 × 104 cm, big enough to lie on full length.

RPET (Recycled Polyethylene Terephthalate) is made from post-consumer plastic (like bottles) spun into a durable canopy fabric, reducing virgin material use and supporting circularity.

Olefin is solution-dyed, meaning pigment is locked into the fibre requiring less water and energy in dyeing and providing excellent UV and fade resistance.

Yes. The Beach Cabana and Beach Umbrella canopies give UPF 50+ sun protection, and the cabana's roof vents keep the air moving underneath. Shade is not a substitute for sunscreen, so keep slipping, slopping and slapping.

We favour recyclable and minimal packaging. Please reuse or recycle where possible.

Rinse hardware and fabric with fresh water.

Dry completely before storing in your carry bag.

Shade and cool storage extend fabric life.

Avoid harsh solvents or bleach on all textiles and trims.

Check fasteners and screws periodically and tighten as needed.

Not every colour returns. Email hello@houseofdune.com.au and we'll let you know if it's coming back.