Frequently Asked Questions

Australia and New Zealand, from our AU warehouse.

Typically 2-7 business days in AU, 4-10 business days in NZ (location and carrier dependent).

Change-of-mind returns within 30 days in original condition.

12-month manufacturing warranty on all products.

Yes our umbrellas and cabanas have UPF 50+ sun protection.

Filling is not included; we recommend 600-700 L of outdoor bean bag fill.

We pack quickly, but if you contact us within a short window after purchase we'll do our best to edit or cancel before dispatch. Once shipped, we can help with a return.

Major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and Shop Pay are supported at checkout.

GST is applied according to your shipping country (AU or NZ). The tax breakdown appears at checkout and on your invoice.

Yes. Digital gift cards are delivered instantly by email and can be used online.

Orders ship from Australia to Australia and New Zealand. Reach out if you'd like a quote for other regions.

Typical timeframes: AU 2-7 business days; NZ 4-10 business days. Rural areas may take a little longer. Tracking is emailed when your order leaves our warehouse.

Live rates and any free-shipping threshold are shown in the cart and at checkout. Oversize items may attract a carrier surcharge.

Smaller parcels often can; larger items (umbrellas and cabanas) usually require a street address and signature.

You can opt in at checkout. When ATL is selected, responsibility transfers once the carrier confirms delivery to your address.

Please photograph the packaging and item and contact us within 48 hours so we can resolve it with the carrier.

We accept 30-day change-of-mind returns on unused items in original packaging with tags. Return shipping is at the customer's expense unless the item is faulty.

For the fastest turnaround, return your item for a refund and place a new order. If you prefer a direct exchange, contact us and we'll arrange it if stock is available.

Hygiene-sensitive or heavily discounted items may be final sale; any such items are clearly marked on the product page.

Yes there is a 12-month manufacturing warranty across umbrellas, cabanas, towels and loungers. It covers defects in materials and workmanship (not wear-and-tear or weather damage).

We carry spare sand screws, poles, carry bags, canopies, and hardware in limited quantities. Contact us with the part you need and a photo.

Where possible, we'll recommend repair to extend product life and in line with our sustainability mission. Our team can advise on local repair options or parts.

A treated beechwood pole for warmth and strength, aluminium tilt hinge for adjustable shade, and a recycled RPET canvas canopy with UPF 50+ sun protection. Finished with poly-cotton tassels and a matching carry bag.

The integrated sand screw anchors firmly in soft ground. For best results, twist the screw deep into compacted sand and keep the canopy low when windy.

No portable umbrella is storm-proof. Use common sense: lower the canopy, tilt into the breeze, and close during strong winds. Damage from wind or neglect is not covered by warranty.

Yes, our compact carry bag fits most boots and carts. Always rinse zips after saltwater exposure.

Brush off sand, sponge with mild soap and fresh water, and air-dry fully before bagging. Avoid bleach and harsh chemicals.

A quick-setup 2 m x 2 m shade with UPF 50+ recycled RPET canopy, aluminium-reinforced ribs, roof vents for airflow, beechwood pole with aluminium join, sandbag anchors, and poly-cotton tassels.

Around two minutes with practice. Always anchor all legs and fill sandbags for stability.

Cabanas are designed for shade, not storms. Close and pack down in high winds or when unattended.

Yes. When filled correctly, they are designed to float gently in the pool and also serve as elegant poolside furniture.

Premium Olefin: solution-dyed for UV resistance, fade-resistant, quick-dry, soft to the touch, and ideal for outdoor use.

Filling is not included. We recommend 600-700 L of outdoor bean bag beads (or recycled foam pellets) depending on your preferred firmness.

Covers are removable and washable. Cold gentle wash; air-dry flat. Do not bleach or tumble-dry hot. Rinse after pool or seawater use.

100% cotton at 630 GSM for plush absorbency, Jacquard reversible weave, oversized (approx. 180 x 105 cm), and subtle embroidery for a premium finish.

Cold or warm gentle wash with similar colours; avoid fabric softeners (they reduce absorbency). Tumble dry low or line dry. Shake sand out before washing.

With proper care, colours remain rich. Rinse after salt or chlorine exposure and dry out of direct, harsh sunlight.

RPET (Recycled Polyethylene Terephthalate) is made from post-consumer plastic (like bottles) spun into a durable canopy fabric, reducing virgin material use and supporting circularity.

Olefin is solution-dyed, meaning pigment is locked into the fibre requiring less water and energy in dyeing and providing excellent UV and fade resistance.

We favour recyclable and minimal packaging. Please reuse or recycle where possible.

Rinse hardware and fabric with fresh water.

Dry completely before storing in your carry bag.

Shade and cool storage extend fabric life.

Avoid harsh solvents or bleach on all textiles and trims.

Check fasteners and screws periodically and tighten as needed.

If an item is on pre-order, the estimated dispatch date appears on the product page and order confirmation. We ship complete orders together unless you select split shipping at checkout.

Popular colours and styles are restocked regularly. Click "Notify me" on the product page and we'll email you as soon as it returns.