The essentials on getting your order, caring for it, and reaching our team when you need a hand.
Australia: 2-7 business days with tracked delivery.
New Zealand: 4-10 business days with full tracking.
Orders are dispatched same-day from our Melbourne warehouse if ordered before 12PM Melbourne time on business days. You'll receive tracking details as soon as we dispatch.
Delivery timeframes are estimates; carriers may take longer during peak periods or for remote addresses.
Change-of-mind returns are welcome within 30 days.
Items must be unused, in original packaging, and include all tags.
Refunds are processed after inspection; to swap quickly, place a new order and send the original back.
Please report faulty or damaged deliveries within 48 hours so we can assist immediately.
Every product is covered by a 12-month manufacturing warranty.
We repair or replace items with defects in materials or workmanship under normal use.
Wear-and-tear, weather damage, or improper care are not covered. Share photos with our team for a fast resolution.
Our team is here to help with sizing, delivery, or post-purchase care.
We reply within 1-2 business days.
